HOW IT WORKS
Look through our collection of dresses online or in our in-store styling suite on the Gold Coast, check on the availability and select the date you want.
We suggest that you select for delivery at least 2 days prior to your event if you are booking online. Alternatively you can collect from our Gold Coast Boutique.
CAN I TRY DRESSES ON?
Yes, you are able to come in and try the dresses on at our Gold Coast Styling Suite. Appointment TRYON bookings can now be made via this website.
Contact us via email; [email protected] or phone; 0420974872 to book an appointment or come into our Styling Suite during opening hours.
HOW LONG CAN I HIRE THE DRESS FOR?
Our standard rental period is for 5 days. The first date of the booking is the day of which the dress arrives or is collected. It is the same cost for 1 or 5 days’ hire. If you would like to hire the garment for extra days, the additional cost would be calculated at 25% of (5day hire) per extra day. Extra days must be agreed to at time of booking.
DO I CLEAN THE DRESS?
No, you do not need to clean the dress. One Night Stand Designer Hire will take care of the cleaning for you.
WHAT IF I DAMAGE THE DRESS?
If the garment is not returned in the same condition as when it was collected/delivered, then you the hirer are liable to be charged for the damages. If the garment is unable to be repaired, or the damage is extensive, One Night Stand Designer Hire reserves the right to charge the RRP for replacement of the garment. Should you become aware of any damage to the garment, please contact us immediately via email: [email protected]
WHAT IF I CANCEL MY ORDER?
Any cancellations will be given a store credit for the amount of the security deposit which can be used for another dress hire valid for 12 months.
We do not give refunds on clothing hire once the garment has been collected/posted.
Cancellations in writing at least 14 days prior to your hire date will receive a refund of the hire cost less the $100 bond which will be saved as a store credit for use for up to 12 months.
Cancellations in writing within 14 days of hire will have their hire cost and bond less $15 handling fee held as a store credit to be used within 12 months.
Please choose carefully and make sure your booking date is correct.
It is recommended selecting a delivery date of 2 days prior to your event. Orders must be placed prior to 1pm Monday – Thursday for next day delivery and be within the next day delivery network by Australia Post. If unsure about next day delivery then please contact us. Our shipping fee is $30 and includes a pre-paid return satchel. Due to the recent increase in demand of parcel delivery we would suggest where possible to collect the garment from our Styling Suite. We will not be liable for delivery of your item not received in time for your event in the case of Australia Post delays.
To return, place your garment in the pre-paid satchel and lodge with an Australia Post Office prior to 4pm on your return date. We require you to message a copy of the lodgement receipt from Australia Post to 0420974872.
WHAT IF I RETURN MY GARMENT LATE?
It is essential that we have the garment returned on the due date. If you return your garment late you will incur a $30 late fee for every day that it is not returned. If you are unable to post your garment back by 4pm on the return date then please email us; [email protected]
WHAT IF MY GARMENT DOESN’T FIT?
You are required to return the garment in satchel provided within 24 hours and we will issue you a store credit less the cost of $30 shipping.
WHEN IS THE STYLING SUITE OPEN FOR APPOINTMENTS?
Our Styling Suite varies in it’s opening hours. Our current open hours are as follows;
Thursday & Friday 2pm-6pm
By appointment other times.