Refund policy

We have a strict Refund Policy which must be adhered to.

We do not under any circumstances refund if the item does not fit and the only time a refund is considered is when a faulty item has been received by the hirer. We undertake a full item check prior to the item leaving our store.

You must contact 0420 974 872 at the time of receiving your faulty item and we will work out the appropriate steps to providing a replacement or a refund to you.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused. 

To start a return, you can contact us at onenightstanddesignerhire@gmail.com.  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at onenightstanddesignerhire@gmail.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.