TERMS & CONDITIONS
Photo ID is required at the time of booking/hire. For all phone and internet bookings customers must provide ONS with the required personal information requested, failure to do so will forfeit the hire and/or any incorrect information given to ONS will be classified as breach of hire.
Booking fee of $100 per garment is required in advance by ONS, this then becomes the bond fee which will be refunded to you upon return of the garment. This is to ensure all hires are returned on time. Bookings can be made several months in advance.
Our Policy is ‘first-in-best-dressed’ so please make sure of your choice as we do not issue refunds for cancellations of bookings however we are always buying new dresses, so we understand if you wish to swap your booking fee over to another dress you can so long as it’s available.
Hire fee/bond must be paid in full prior to or on the collection of the garment.
Any cancellations will be given a store credit for the amount of the security deposit which can be used only for another dress hire valid for 12 months.
We do not give refunds on clothing hire once the garment has been collected/sent. Please choose carefully and make sure your booking date is correct.
Hire fee covers up to 5 days of hire. For any late delivered garments late fees will apply
Late fee is $15 per day for each day after the scheduled return date. Please remember that your late return could affect another customer’s collection date.
All security deposit refunds will be done via bank transfer. Please provide us with your bank details and account name.
Any security deposits done via eftpos will incur a $1 fee.
PLEASE NOTE THAT NON RETURN OF GARMENTS WILL BE CONSIDERED AS THEFT. ALL THEFTS WILL BE REPORTED TO THE POLICE.
Please do not iron garments in any way. All of our Dresses are professionally dry cleaned on return after being hired.
If the garment is not returned in the same condition as when it left, then you the hirer are liable to be charged for damages – this will be taken out from your bond depending on costs of damages.
Any extensive damage/permanent damage will incur further costs.
Show some love to us, like we have to you and take care of our beautiful dresses so that we can keep bringing you more. Xxx